Can I request that my personal information be deleted?

Yes. Unless the data must be retained for legal reasons (such as financial records), you can contact support@at69.win to request deletion of your personal information. We will act as quickly as possible.

Official Policy Document

at69 Privacy Policy

This policy document fully explains how the at69 platform protects and handles your personal information.

Last updated: 30 October 2026

at69 is an online gaming platform built for players in Myanmar, and we take full responsibility for protecting the personal information of every user who uses our services. This Privacy Policy forms a legal agreement between you and us from the moment you access the at69.win website. Please read and understand this policy before continuing to use our services.

1 Personal Information We Collect

The at69 platform collects personal information in the following categories in order to provide its services—

Registration information: Includes the username, email address, contact phone number, and date of birth you provide when opening an account.
Financial information: Includes the details required for deposit and withdrawal transactions via KBZPay, Wave Money, AYA Pay, and bank transfers.
Technical data: Includes IP address, browser type, device information, the time you access the website, and cookie data.
Gaming records: Includes play history, in-game activity, and bonus and promotion usage.
Communication records: Includes interactions with our customer support team and live chat history.

We only collect information you voluntarily provide to us, and we do not practice collecting information obtained through third parties.

2 Purposes for Using Your Information

We use the personal information we collect only for the following purposes—

To create and verify your account
To process deposits and withdrawals smoothly
To improve our services
To review your gaming activity and support compliance with responsible gambling policies
To personalise promotions, bonuses and VIP services for you
To meet legal obligations and prevent fraud
To provide 24/7 customer support

We will not use your personal information for any purpose beyond what is stated in this policy, and we will protect it to the best of our ability.

3 Cookies and Tracking Technologies

The at69 website uses the following types of cookies—

Essential Cookies: Required for login verification, session management and security processes.
Performance Cookies: Used to analyse website usage patterns for improvement. Data from these cookies is aggregated and not personally identifiable.
Functional Cookies: Used to remember your preferences such as language settings and UI adjustments.

You can block cookies through your browser settings, but please note that some features of the site may not function properly as a result.

4 Sharing Data with Third Parties

We do not sell, rent or trade your personal information to any third-party company or individual. However, data sharing may occur in the following cases—

Payment Processors: Only the financial data strictly necessary to process transactions via KBZPay, Wave Money, AYA Pay and bank transfers is sent—
Security Technology Providers: We may share data with security providers to deliver the best fraud prevention and identity verification services—
Legal Requirements: We may disclose data as required by law if a legitimate order is issued by law enforcement authorities or a court.

We have agreements in place with third parties restricting them from using shared data for any purpose beyond what we have stated.

5 Data Retention Period

We will retain your personal information for as long as your account remains active. Retention may be extended in the following circumstances—

When financial records must be kept for an extended period due to legal requirements
When records must be preserved in connection with disputes or legal proceedings
When required for fraud prevention and financial regulatory compliance

After your account is closed, personal information is securely deleted unless there is a mandatory legal requirement to retain it.

6 Data Security Measures

at69 applies a wide range of technical and organisational security measures to protect your personal information—

SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
Access Controls: Employees are only given access to the data relevant to their role; unrelated data is kept out of view.
Two-Factor Authentication: Additional security layers are in place for account login.
Regular Security Audits: Routine checks are carried out by cybersecurity professionals.
Encryption at Rest: Stored data is also encrypted.

However, no data transmission over the internet can be guaranteed 100% secure, and we want to be transparent that we do everything within our means to protect yours.

7 Your Rights

As a user of the at69 platform, you have the following rights regarding your personal data—

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that any inaccurate personal data be corrected.
Right to Erasure: You can request that your personal data be deleted, unless there is a legal obligation to retain it.
Right to Restriction: In certain cases, you can request that we limit how we process your data.
Right to Portability: You can receive the personal data you have provided to us in a readable format.
Right to Object: You can object to the use of your data for specific purposes.

To exercise any of these rights, please contact us at [email protected]. We will handle your request as quickly as possible.

8 Age Restriction

at69 services are available to users aged 21+ only. We do not intentionally collect personal data from anyone under 21. If you notice that a minor is using our platform, please notify us immediately through our contact channels. Their data will be deleted right away.

9 Policy Changes

We may update this Privacy Policy from time to time. Any changes will be published on this page. For significant changes, we will notify you in advance via the email address registered with your account. Continued use of the platform after a policy change is considered acceptance of the updated policy.

If you need clarification on anything in this policy, you can contact us at [email protected].

10 Contact Channels

If you have any questions, requests, or concerns related to this Privacy Policy, you can reach us through the following channels—

Email: [email protected]
Live Chat: 24/7 Live Chat on the website (available in Myanmar language)

We take your data protection seriously and commit to handling every inquiry as quickly and effectively as possible.

Questions about data privacy at at69

at69 protects all financial data with SSL encryption and processes every transaction securely. Only the minimum required data is shared with payment providers such as KBZPay, Wave Money, AYA Pay, and bank transfer services, and no complete financial details are ever passed to any third party.

at69 does not sell or rent your personal information. Only the data strictly necessary to process payments and carry out security operations is shared with those providers under their own privacy agreements. No third party has access to your data except where required by a lawful request from legal authorities.

Yes. Unless the data must be retained for legal reasons (such as financial records), you can contact [email protected] to request deletion of your personal information. We will act as quickly as possible.

Data is kept for as long as your account is active. Once the account is closed, personal information is securely deleted unless there is a legal obligation to retain it. Data that must be kept for legal reasons, such as financial records, is held until the legally required period has passed.

You can block cookies through your browser settings. However, please note that blocking cookies required for session tracking and authentication may prevent certain features — such as login and financial transactions — from working properly.

If a personal data breach is detected or suspected, we immediately review the audit logs, block the affected activity, and notify any users whose personal data may have been affected as quickly as possible. You can reach us at [email protected] or via 24/7 Live Chat.